Shipping and returns
SHIPPING AND RETURNS OF PRODUCTS
Shipments of the materials will be made through the Transport Agency to the whole peninsula, Baleares, Ceuta and Melilla Canaries. For these areas consult price of shipping. The material is sent from our premises to the delivery address provided by the customer. The client must take care of the material by its own means including the download of the material itself. Packages come packaged and palletized. The price of the transport does not foresee the entrance the material to the address.
SITUATIONS FOR RETURNING A MATERIAL TO DECK-TRADE
Return for material damaged by shipping.
The product I receive has damage to the packaging. In this case you must reject the product at the moment, stating in the delivery note of the carrier that your order has suffered serious damage to the packaging that may have affected the final product. Specify the number of damaged packaging. Once rejected, please contact customer service by phone 635 727 014 or by e-mail to email@example.com within 48 hours maximum otherwise we will not be able to serve you for validity in transportation insurance ( Although you can contact us by phone, we will always ask for an email so that the incident with the transport is written).
Once we have recorded the incident in writing, we will take the necessary actions to resolve the problem. During this time we will inform you of the status of your return and replacement.
In this type of claims no amount will be refunded but the material will be replenished by a new one of the same category. In this case Paviaktual Metrocuadrado S.L. It will be picked up and forwarded the right product at no additional cost to the customer.
Repayment due to withdrawal
You have the right to withdraw from this contract within 14 calendar days without justification. The withdrawal period will expire on the 14 calendar days of the day that you or a third party indicated by you, other than the carrier,
Acquired the material possession of the last of those goods. To exercise the right of withdrawal, you must notify Paviaktual Metrocuadrado S.L. (Deck-Trade), Passegi de Gracias 55 3º 3ª, 08007 Barcelona, Telephone 635 727 014 email firstname.lastname@example.org, your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by Mail, fax or email). You may use the form of withdrawal form below, although its use is not mandatory. In order to comply with the withdrawal period, it is sufficient that the communication concerning the exercise by him of this right be sent before the corresponding term expires.
Consequences of withdrawal
In case of withdrawal on your part, we will refund all payments received from you, including delivery costs (with the exception of the additional costs resulting from the choice of a delivery method different from the less expensive mode of delivery We offer) without undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to desist from this contract. We will proceed to make such refund using the same payment method used by you for the initial transaction, unless you have expressly provided otherwise; In any case, will not incur any expenses as a result of the refund. We may retain the refund until you have received the goods, or until you have submitted proof of the return thereof, depending on which condition is met first. You must return or deliver the goods directly to Paviaktual Metrocuadrado S.L. (Deck-Trade), Passegi de Gracias 55 3º 3ª, 08007 Barcelona, Telephone 635 727 014 email email@example.com, without undue delay and in any case, no later than within 14 calendar days From the date you inform us of your decision to withdraw from the contract. The deadline will be deemed to have been fulfilled if the goods are returned before the deadline has expired. You must assume the direct cost of returning the goods. You will only be responsible for the decrease in value of the goods resulting from manipulation other than that necessary to establish the nature, characteristics and operation of the goods.
Form of withdrawal form
- For the attention of Paviaktual Metrocuadrado S.L. (Deck-Trade), Passegi de Gracias 55 3º 3ª, 08007 Barcelona, Telephone 635 727 014 email firstname.lastname@example.org: - I hereby communicate / communicate (*) that I give up on my / * *) Contract of sale of the following goods / services (*) - Order on / received the (*) - Name of consumer and user or of consumers and users - Domicile of consumer and user or of consumers and users - Signature of the consumer and user or consumers and users (only if this form is presented in paper) "- Date (*) Delete where not applicable.
Exclusion of right of dismissal
"The right of withdrawal shall not apply to contracts that relate to:
A) The supply of goods made according to the specifications of the consumer and user or clearly personalized.
B) The supply of goods that may deteriorate or expire quickly.
C) The supply of sealed goods that are not fit to be returned for reasons of health protection or hygiene and that have been unsealed after delivery.
D) The supply of goods which, after delivery and having regard to their nature, have been mixed in an inseparable way with other goods.
F) The provision of sealed sound or video recordings or sealed computer programs that have been unselected by the consumer and user after delivery.
Factory default return
The product received does not match the model / color of the order.
You have 7 working days from receipt of the product to check the product purchased at Paviaktual Metrocuadrado SL. As in the previous cases, you should contact customer support by telephone 635 727 014 or by email to info @ deck-trade. Com (although you can contact us by phone, we will always ask for an email so that you can write your wish for a refund and the defects that the product presents).
Paviaktual Metrocuadrado S.L. Process the return and inform you of the status of the return during the process. The customer will not have to pay anything for the return. In this type of claims no amount will be refunded but the factory material will be replaced by a new one of the same model / color. In this case Paviaktual Metrocuadrado S.L. Will pick it up and forward the correct product without additional cost to the customer
The returned products are checked on arrival at our warehouse, if we detect that the product does not present the faults that the client indicates the return will not be accepted.